Chromocyte

Brief

Inflecto worked with Professor Graham Pockley from the University of Sheffield to make his online flow cytometry resource concept a reality. The concept involved creating a specialist online resource to help researchers plan experiments which analyse cells using a technique called flow cytometry.

Solution

Inflecto took the concept and created a website which simultaneously interrogates the product catalogues of multiple reagent suppliers and provides current information on reagent availability.

The website (www.chromocyte.com) has a section for designing experiments tailored to specific equipment available at the user's institution. It can also help the researcher identify the correct combination of antibodies, control reagents and companies that can provide these in an easy and intuitive interface.

There's also a portal to other online flow cytometry resources and a unique educational and interactive communication environment allowing researches to access training, share tips and troubleshoot online.

Chromocyte The Concept

Outcome

The project went live in July 2010 and Professor Graham Pockley won an award as Chromocyte was one of the most successful projects in the Yorkshire Enterprise Fellowship scheme.

The website has a global profile and over 10,000 page views every month.

Since its launch, the website continues to evolve and regularly has visitors from top universities all over the world. Chromocyte has also gained many leading pharmaceutical companies as customers and provides them with a unique advertising opportunity.

In 2012, we added a feature that lets labs worldwide store their flow cytometry instrument configurations online and print off an accompanying poster with a barcode. This lets them jump straight into designing their flow cytometry experiments using the calculated area.

Reference

I have great pleasure in providing a reference for the work of Inflecto Systems Limited.

Chromocyte is a global online information and search resource for scientists, the initial concept for which was conceived by myself in the middle of 2009.

I formally appointed Inflecto Systems Ltd to develop the webpage and associated software architecture for the online searching capabilities in December 2009. They have performed this task to an exceptionally high level, on budget and within agreed time-frame despite the fact the specifications needed changing on a number of occasions. A particularly strong feature of Chromocyte is the Content Management System (CMS) which allows us to add and delete content from the resource with exceptional ease. This has allowed us to respond to our Sponsors very quickly and has, undoubtedly, increased the number of entities that have agreed to pay for our services.

The website has attracted international interest and the product which Inflecto Systems delivered and continue to support is outstanding. Their abilities as software engineers and website designers have allowed them to provide exceptional results, with which I am delighted. There continuing support and responsiveness is also excellent and I therefore have no reservation in recommending Ross and Andy to you.

A. Graham Pockley , Ph.D, Founder & CEO of Chromocyte, Professor of Immunobiology, The University of Sheffield

Quality Health

Brief

Quality Health is a Healthcare Commission approved national contractor and works for 360 Trusts throughout England on the National Patient and Staff Surveys. Their work covers Foundation Trusts, Acute Hospitals, Specialist Acute Trusts, PCTs, Mental Health Trusts, Ambulance Trusts, and SHAs - every part of the NHS.

Inflecto took over management of Quality Health’s systems in 2006. Soon after we developed integrations with an EMC Captiva Optical Mark Recognition system that allowed automatic recognition of scanned questionnaires.

Over the coming years, Inflecto Systems continued to provide day to day support, weekly improvements and upgrades to the Extranet. During this period Inflecto Systems were also contracted by Northgate to supply software for the initial pilot of the Patient Reportable Outcomes and Measures (PROMs) system. Quality Health were also working very closely with Northgate on the PROMs pilot and after the pilot Quality Health became a direct supplier of PROMs services.

Between 2006 and 2011 Quality Health grew rapidly. The types of questionnaires they needed to process changed significantly and the workload increased year on year. Systems were struggling to cope with the vast amount of data being pushed through them along with the trend towards more complex survey requirements.

As Quality Health needed to start processing PROMs from end to end and the existing system was already under massive strain, Inflecto recommended a complete redesign of Quality Health’s systems and proposed a project to replace all the questionnaire processing systems.

Solution

Inflecto designed a modular system because this would provide the required flexibility to handle both current and future survey programmes. The new system has core functionalities that can be enhanced, combined and extended by the end user via code extensions and workflows.

It also includes a Visual Studio Add-In that allows end users to create workflows in a drag and drop fashion and develop custom code plug-ins that change system functionality in key places. This feature lets the system process very different survey programmes.

The Inflecto solution is comprised of over 10 sub-systems and was built using a Service Orientated Architecture (SOA). The sub-systems all work in concert with each other and key parts are built in such a way to allow for scaling out by adding further processing nodes.

The system also integrates with several key NHS systems such as the Demographics Batch Service (DBS) and the Health and Social Care Information Centre (HSIC). This lets Quality Health automatically detect deceased patients, or patients that have changed address and upload PROMs data directly to the government.

The system is more secure because the internal and client facing sections are separate. Communication occurs via a limited channel and sensitive data flows exclusively from the less, to the more secure portions of the system.

Screenshot

Outcome

Over the years, our systems have processed millions upon millions of NHS questionnaires and have undoubtedly assisted in the ongoing improvement of their overall services. We’ve had a long-standing partnership with Quality Health and have collaborated on extremely challenging projects with tight deadlines that can suddenly change.

Their new processing systems collected feedback from approximately 2 million questionnaires within the first year.

Reference

Quality Health is a Care Quality Commission approved national contractor and works for 325 Trusts throughout England on the National Patient and Staff Surveys.

In 2006 Inflecto worked with us to integrate our newly acquired scanning equipment with our bespoke Extranet system which handles the send out process and data collation of questionnaires.

Inflecto have since provided support for the Extranet.

We've had a relationship with Ross Mason since 2004 when he was working as the senior developer in the team responsible for designing and building the first release of our Extranet system. We always found Ross conscientious, thorough and extremely helpful and we are happy to recommend both Ross and Inflecto Systems.

Mandy Moore , Director, Quality Health Ltd

U Source

Brief

In August 2011, we completed the development phase of a system for U-Source. U-Source focus on workforce management within the call centre industry.

U-Source identified a need in the market for an affordable web based scheduling and forecasting system for call centres and needed a technical partner to create their vision.

Solution

Inflecto Systems built a hybrid cloud solution with a JavaScript rich web front end and a scheduling layer that could be scaled out using either on premise servers or AWS cloud instances.

The system includes:

  • multi-tenanted cloud based system offering instant provision;
  • simple call forecasting using historical call logs;
  • basic API supporting call log imports and schedule downloads;
  • advanced scheduling functionality based on a genetic algorithm;
  • a powerful JavaScript rich web interface for viewing schedules;
  • full holiday management, including the use of calendars to easily organise holidays;
  • an agent portal allowing agents to manage their own leave.
  • importing and exporting, to and from Excel;

It was developed as a web based .NET application.

Screenshot

Outcome

The system is intuitive and easy to use. Even for those with little to no previous experience of workforce management systems.

The system launched globally in 2012. Inflecto managed the system on behalf of U-Source until 2015 when we handed it over to a third party to continue development.

PROMs

Brief

Inflecto were contacted by Northgate in partnership with Quality Health after they won a large contract with the Department of Health to manage the Patient Reported Outcomes and Measures (PROMs) pilot.

Inflecto was the ideal partner to develop a solution since it had previously worked with Quality Health on similar systems and had relevant experience with NHS Patient questionnaires.

Solution

The project proved challenging because of the number of diverse systems and companies involved. This meant Inflecto had to work closely with several different divisions within Northgate, external suppliers and contractors simultaneously.

The system was developed as a web based .NET application and hosted in Northgate’s data centre.

The final system included components to:

  • grant secure access to partner organisations based throughout the UK;
  • allow the creation and administration of questionnaires;
  • manage helpline calls from candidates and log these appropriately;
  • perform data quality checks on, and data modification of questionnaires;
  • act as an image archival system / data repository so questionnaires can be viewed and edited by operators to correct OCR and coding errors;
  • allow early interception of errors at the scanning stage through secure web services.

Further Info

Outcome

The system was delivered in two phases with the final phase going live in August 2009. The system now successfully manages high volumes of questionnaires. Every patient in the UK who has one of four surgical operations (general hernia, knee replacement, hip replacement or various vein surgeries) will receive two questionnaires managed and processed by the system. In future it's likely the service will be expanded to cover a wider variety of procedures.

You can read more about the proms project on the NHS website

Reference

Inflecto Systems Ltd is providing Northgate Public Sector with bespoke Questionnaire Integrity checking functionality via the implementation of a .Net/SQL server based application. The first phase of implementation has been completed and is to be deployed into live operation shortly. This is part of a national (England) service hosted within Northgate’s own data centre it's providing to the Department of Health.

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